Managed Service Model Vs Traditional Software Model

Traditional Software ModelHerald Logic Managed Service Model
What is included in scopeSoftware + implementation + AMC (support)
Software + implementation + Hosting + services (ongoing changes, scheme set-ups, data uploads, reports, help desk)
Additional cost elements to be considered to arrive at TCO (Total Cost of Ownership)
* Hardware (development, testing, production servers)
* Software (OS, Database)
* AMC for HW & SW
* Data Center costs
* IT resources for infra mgmt
* IT resources for app mgmt
* L1 support
* Data / MIS / reporting resources (at HO and branches)
* Business Analyst / super users/Help desk resources
NO ADDITIONAL COSTS (These are included)

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